Privacy Policy
Any information that we will collect about you, will be used only in normal order completion and account processing activities and will be used only in accordance with the Data Protection Act 1998. We will never pass your details on to another party without your permission. We do not see or store your credit/debit card details in our database; these are handled either by our third party secure card processor Sagepay (previously Protx) or by PayPal and Google Checkout. We are never privy to these details unless ordering by telephone.
100% Secure Online Payment
Here at Recliners Direct Ltd your security is of the utmost importance. With this in mind, we use the UK's most secure online payment providers. Both use the latest encryption methods, for worry-free shopping.
This is to ensure that all confidential information sent between yourselves and us is safe; Google Checkout and PayPal use the latest fraud prevention tools.
You can buy online with the peace of mind that comes with knowing your information and your identity is safe fom theft.
All of your sensitive information is kept off-site, on remote, highly secure servers for added security.
Emailing
Under the Privacy and Electronic communications act:
We do not send random marketing email to personal email addresses (Spam).
We do periodically send out special offers and promotions to customers who have purchased from us, and we do send emailed newsletters to customers who have subscribed to our newsletter. Customers are able to unsubscribe to this newsletter at any time.
Cookies
A cookie is a small text file containing information which a website transfers to the cookie file of the browser on your computer. The browser saves the information and sends it back to the website server whenever the browser returns to the website.
A cookie will typically contain the name of the domain (Internet location) from which the cookie has come, the expiration of the cookie and a value, usually a randomly generated unique number.
Two types of cookies are used on this website:
- Session cookies which are temporary cookies that remain in the cookie file of your browser until you leave the site.
- Persistent cookies which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Cookies can help websites to arrange content to match your preferred interests more quickly and are used by many major websites.
How we use cookies on our site and what information we collect
Session cookies
We use session cookies:
- To allow you to carry information across pages of our site and avoid having to re-enter information (e.g. if you add an item to the cart and then wish to browse for another item).
- To compile statistics that allow us to understand how users use our site and to help us improve the structure of our website.
Persistent cookies
We use persistent cookies:
- To display your name and address in the cart at checkout to save time retyping your information each time you access our site (using the 'Remember me' cookie) - this is optional and you choose to apply this cookie by selecting the 'Remember Me' checkbox.
- We may use other persistent cookies from time to time to help us recognise you as a unique visitor when you return to our website and to monitor your use of our website. This will allow us to tailor the content of certain areas of our site and offer you promotions that match your preferred interests.
Please note that the use of any information we collect through the use of session cookies and persistent cookies shall be subject to the Data Protection Act 1998.
If you choose to order online using either Google Checkout and PayPal both payment providers may use cookies during the payment process. These cookies are not implemented from the Recliners Direct Ltd web site.
Contact Us
Postal Address
37, Chapel Brow,
Leyland, Preston,
Lancashire,
PR25 3NH
Company Number 617699
Warranty
Because we supply recliners manufactured by a wide range of companies, the length of individual warranties on our recliners varies a great deal. However all our recliners come with a minimum 12 month warranty.
La-z-boy's manual recliners come with a 10 year warranty on the reclining mechanism along with a 12 month warranty covering issues with the chair not related to the mechanism.
After the 12 month warranty has expired, a £50 callout fee is charged, but all mechanism work is covered under the terms of the mechanism warranty.
Warranty Issues
If during the warranty period your chair should develop a problem we require photographs of the fault which you may email to us along with a description at reclinersdirect@blueyonder.co.uk.
Alternatively you may post them to us with an accompanying letter specifiying the details. Which ever method you choose we will require an invoice number from you as proof of purchase.
If after the warranty period has expired and a fault develops, parts can usually be sent direct from the manufacturer.
If it should become necessary to return the product to the factory for repairs, the cost of packing and shipping to and from the factory is not covered in the warranty. Most repairs can be made in your home. Evidence of original ownership such as a sales invoice or other document will be required.
The warranty shall not apply to any condition or defect resulting from mis-useage, negligence, alterations, fire or accident.
Returns Policy
PLEASE NOTE: WE RECOMMEND YOU RETAIN THE ORIGINAL PACKING/BOXES THAT YOUR CHAIR ARRIVED IN FOR AT LEAST THE SPECIFIED 14 DAY RETURNS PERIOD. WE CANNOT ACCEPT A RETURN, WHATEVER THE REASON, IF THE CHAIR IS NOT SAFELY AND SECURELY PACKAGED
If you are not satisfied with any purchase from Recliners Direct Ltd, you may return any products back to us within 14 working days of receipt providing that:
- The product is in a resellable condition
- This means that the product is not damaged,
- The Product has not been used in any way
- And that the product is complete with the original pristine condition packing
- PLEASE NOTE: SWIVEL RECLINERS CANNOT BE RETURNED ONCE ASSEMBLED
These Terms and Conditions do not affect your statutory rights as a customer.
14 Day Money Back Guarantee
Recliners Direct Ltd take great care to ensure that all informaton and details are correct on our website. That being said, we know it can be difficult to purchase a recliner chair without sittng in it first. To help reassure you of your purchase we offer the following guarantee:
"If you are not satisfied with your purchase for any reason at all you may, within 14 working days after the date of delivery, return your goods to us.
As long as we are notified by post, telephone or email within these 14 days, we will be happy to: either send replacement parts if your chair is damaged, send a brand new chair (subject to availibility), or issue a full refund."
Subject to the following conditions:
- Where you, the customer, has paid a surcharge for a specified delivery service (i.e. Saturday Morning), we will only refund the full amount for the chair, not including the delivery surcharge
- Where the customer has paid a Credit Card Surcharge, the surcharge amount will not be refunded as this is an optional charge. We do not have a surcharge for Debit or Visa Debit Cards
- All orders that have been placed specifically for a customer or 'specially made to order' can only be cancelled within 48 hours of the order being processed by us
- It is the responsibility of the customer to have the goods ready for return 'As New', and in the original packaging
- As we offer Free UK Mainland Delivery, it is the customer's responsibility to cover the charges for the carriage back to us. We can arrange collections for you if required. The Return Carriage Charges are as follows:
Swivel Recliners: £35
Manual Recliners: £45
Riser Recliners: £55
If you would prefer us to collect, this delivery charge will be deducted from your refund
- All monies relating to the returned goods will be refunded within 28 days of receipt of the goods by us, provided that they are in the 'Same' condition that they were in at the time of delivery
- If no notification by telephone, email or in wrting has been received by Recliners Direct Ltd within 14 days of delivery, you shall be deemed to have accepted the goods
- PLEASE NOTE: As the Swivel Recliners are part polished wood, during assembly pressure marks can occur on the wooden legs when the recliner is being assembled. We CANNOT accept returns for Swivel Recliners once they've been assembled, if they show signs of damage. Returns WILL be accepted if the product is faulty
Easy Returns
In the unlikely event that you wish to return your goods, please read the following guidelines to ensure everything runs smoothly as possible
- Notify us by post, telephone or email within 14 days that you wish to return the goods and select a day for collection (Monday to Friday Only)
- Keep all original packaging and boxes the item was delivered in, as the goods will require repacking for the return journey
Please ensure the items are safely and securely wrapped
- Collections are made by 1 person; some of the recliners are very heavy, so an extra pair of hands may be needed to help the driver onto the van with the box/boxes
- As we offer totally Free UK Mainland Delivery, it is the customer's responsibility to cover the charge for the carriage back to us. We can arrange collections for you if required. The Return Carriage Charges are as follows:
Swivel Recliners: £35
Manual Recliners: £45
Riser Recliners: £55
If you would prefer our team to collect, this delivery charge will be deducted from your refund. If you choose to return the boxed item/items yourself, obviously the above prices are not deducted from the refund. We do not charge a re-stocking fee.
Delivery Information
Recliners Direct offer a nationwide delivery service for all our recliners. Delivery is usually included in the price, unless otherwise clearly stated.
Please Note: Courier Delivery Service
Please be aware that this delivery is only to the 'Doorstep' of your address.
It is down to you (The Customer) to make sure that you have the capability and access to accept the delivery yourself.
We recommend someone else be on hand to assist with the delivery.
If you chose delivery option, Most of the goods will need unpacking and in some cases assembling. All tools for assembly are usually included in the boxes.
No claims will be accepted for inconvenience, loss etc caused by unexpected or unavoidable delays in delivery.
Delivery Times
We stock almost 1000 recliners, which means 99% of the products you see on our website are available for Next Working Day Delivery.
Whilst we update the site daily, sometimes the delivery times can be extended beyond our control. We have many customers who buy in bulk, and sometimes there can be a slight overlapping of orders, as occasionally some products sell out overnight. If for any reason this does happen, we will inform you immediately, and offer you an alternative, or a full refund.
All delivery dates and times quoted are approximate due to us using outside courier companies.
Whilst every practical effort will be made to accommodate customer’s requirements no guarantee of time can be given.
Order Tracking
All orders dispatched from us have full delivery tracking available. If you would like the tracking numbers for your order, please let us know when placing you order.
Do you price match?
No, Not usually.
Why Not?
Everyone knows that the cheapest product is not always the best.
You may even be able to buy the exact same product for a few pounds cheaper, but by spending those few extra pennies you get so much more than our competitors have to offer.
Like what?
- Dedicated sales and customer service staff, who you can speak to directly every time you call
- Fully trained staff experienced on all the products on the website
- Full Order Tracking via carrier company
- Free UK Mainland delivery
- The largest selection of products on the Internet
- A full and comprehensive after-sales service secures the long term success of our business. By not selling at a loss or just breaking even means you get long term support from your first contact with us.
So why not join the thousand of customers who have bought from us already, either over the telephone in person, or from our 24 hour online shop.
All are happy to recommend us to family and friends. We will continue to develop our website and add quality new products to our already extensive range.
We are a company you will be able to rely on and return too year after year.
If you have any special requests or questions please feel free to contact us by telephone or email us at reclinersdirect@blueyonder.co.uk.
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