Terms & Conditions

Independent Suppliers of La-z-boy, EZLIFT
and other brands of Reclining Chairs at affordable prices

Privacy Policy

Any information that we will collect about you, will be used only in normal order completion and account processing activities and will be used only in accordance with the Data Protection Act 1998. We will never pass your details on to another party without your permission.

100% Secure Online Payment

Here at Recliners Direct Ltd your security is of the utmost importance. With this in mind, we use the UK's most secure online payment providers. Both use the latest encryption methods, for worry-free shopping.

This is to ensure that all confidential information sent between yourselves and us is safe; Google Checkout and PayPal use the latest fraud prevention tools.

You can buy online with the peace of mind that comes with knowing your information and your identity is safe fom theft.

All of your sensitive information is kept off-site, on remote, highly secure servers for added security.

Emailing

Under the Privacy and Electronic communications act:

We do not send random marketing email to personal email addresses (Spam).

We do periodically send out special offers and promotions to customers who have purchased from us, and we do send emailed newsletters to customers who have subscribed to our newsletter. Customers are able to unsubscribe to this newsletter at any time.

Cookies

We do not use cookies to store any personal information on our website. We do use cookies to track the number of visitors to our site, however this simply notes the IP address of the visitor so the website counter can more accurately count the number of visitors we have in a given period. This informaton is not stored in a database nor is this information used for any other purpose.

If you choose to order online, both Google Checkout and PayPal will use cookies to process your payment. These cookies are not implemented from the Recliners Direct Ltd website

Contact Us

Interested in buying but need questions answering?	Ask an expert
Prefer the human touch? Recliner Sales Customer Services	Talk to us directly 01772 494144 01772 498386

PLEASE NOTE
We are an INTERNET ONLY company and at present we DO NOT have a showroom.

Postal Address

79, Claughton Avenue,
Clayton-le-Woods,
Leyland,
Lancashire, PR25 5TN
Company Number 617699

Warranty

All recliners come with a minimum 12 month warranty. If after this period any fault develop, parts can usually be sent direct from the manufacturer.

La-z-boy's manual recliners come with a 15 mechanism warranty, After 12 month a £50 callout fee is charged, but all mechanism work is covered under the terms of the warranty.

If it should become necessary to return the product to the factory for repairs, the cost of packing and shipping to and from the factory is not covered in the warranty. Most repairs can be made in your home. Evidence of original ownership such as a sales invoice or other document will be required.

The warranty shall not apply to any condition or defect resulting from mis-useage, negligence, alterations, fire or accident.

Returns Policy

If you are not satisfied with any purchase from Recliners Direct Ltd, you may return any products back to us within 7 working days of receipt providing that:

1. The product is in a resellable condition,
2. This means that the product is not damaged,  
3. The Product has not been used in any way
4. And that the product is complete with the original pristine condition packing.
5. PLEASE NOTE:  SWIVEL RECLINERS CANNOT BE RETURNED ONCE ASSEMBLED.

These Terms and Conditions do not affect your statutory rights as a customer.

7 Day Money Back Guarantee

Recliners Direct Ltd take great care to ensure that all informaton and details are correct on our website. That being said, we know it can be difficult to purchase a recliner chair without sittng in it first. To help reassure you of your purchase we offer the following guarantee:

"If you are not satisfied with your purchase for any reason at all you may, within 7 working days after the date of delivery, return your goods to us.

As long as we are notified by post, telephone or email within these 7 days, we will be happy to: either send replacement parts if your chair is damaged, send a brand new chair (subject to availibility), or issue a full refund."

Subject to the following conditions:

• Where you, the customer, has paid a surcharge for a specified delivery service (i.e. Saturday Morning), we will only refund the full amount for the chair, not including the delivery surcharge
• Where the customer has paid a Credit Card Surcharge, the surcharge amount will not be refunded as this is an optional charge. We do not have a surcharge for Debit or Visa Debit Cards
• All orders that have been 'specially made to order' can only be cancelled within 48 hours of the order being processed by us
• It is the responsibility of the customer to have the goods ready for return 'As New', and in the original packaging
• As we offer Free UK Mainland Delivery, it is the customer's responsibility to cover the charges for the carriage back to us. We can arrange collections for you if required. The Return Carriage Charges are as follows:
  
  Swivel Recliners: £25
  Manual Recliners: £35
  Riser Recliners: £45
  
  If you would prefer us to collect, this delivery charge will be deducted from your refund
• All monies relating to the returned goods will be refunded within 28 days of receipt of the goods by us, provided that they are in the 'Same' condition that they were in at the time of delivery
• If no notification by telephone, email or in wrting has been received by Recliners Direct Ltd within 7 days of delivery, you shall be deemed to have accepted the goods
• PLEASE NOTE: As the Swivel Recliners are part polished wood, during assembly pressure marks can occur on the wooden legs when the recliner is being assembled. We CANNOT accept returns for Swivel Recliners once they've been assembled, if they show signs of damage. Returns WILL be accepted if the product is faulty

Easy Returns

In the unlikely event that you wish to return your goods, please read the following guidelines to ensure everything runs smoothly as possible

• Notify us by post, telephone or email within 7 days that you wish to return the goods and select a day for collection (Monday to Friday Only)
• Keep all original packaging and boxes the item was delivered in, as the goods will require repacking for the return journey
  Please ensure the items are safely and securely wrapped
• Collections are made by 1 person; some of the recliners are very heavy, so an extra pair of hands may be needed to help the driver onto the van with the box/boxes
• As we offer totally Free UK Mainland Delivery, it is the customer's responsibility to cover the charge for the carriage back to us. We can arrange collections for you if required. The Return Carriage Charges are as follows:
  
  Swivel Recliners: £25
  Manual Recliners: £35
  Riser Recliners: £45
  
  If you would prefer our team to collect, this delivery charge will be deducted from your refund. If you choose to return the boxed item/items yourself, obviously the above prices are not deducted from the refund. We do not charge a re-stocking fee.

Delivery Information

Recliners Direct offer a nationwide delivery service for all our recliners. Delivery is usually included in the price, unless otherwise clearly stated.

Please Note: Courier Delivery Service

Please be aware that this delivery is only to the 'Doorstep' of your address.

It is down to you (The Customer) to make sure that you have the capability and access to accept the delivery yourself.

We recommend someone else be on hand to assist with the delivery.

If you chose delivery option, Most of the goods will need unpacking and in some cases assembling. All tools for assembly are usually included in the boxes.

No claims will be accepted for inconvenience, loss etc caused by unexpected or unavoidable delays in delivery.

Delivery Times

We stock almost 1000 recliners, which means 99% of the products you see on our website are available for Next Working Day Delivery.

Whilst we update the site daily, sometimes the delivery times can be extended beyond our control. We have many customers who buy in bulk, and sometimes there can be a slight overlapping of orders, as occasionally some products sell out overnight. If for any reason this does happen, we will inform you immediately, and offer you an alternative, or a full refund.

All delivery dates and times quoted are approximate due to us using couriers.
Whilst every practical effort will be made to accommodate customer’s requirements no guarantee of time can be given.

Order Tracking

All orders dispatched from us have full delivery tracking available. If you would like the tracking numbers for your order, please let us know when placing you order.

In-House Setup

As part of our unrivalled customer care package we also offer in-house setup (recommended) starting at £35 for areas within Lancashire.

For orders outside Lancashire please contact us with your postcode before placing your order if set-up is required as prices will vary depending on where you location.

In-House Setup Includes:
Setup in a room of your choice
Demonstration
We will fill out the warranty for you
We will remove all packaging

Do you price match?

No, Not usually.

Why Not?

Everyone knows that the cheapest product is not always the best.

You may even be able to buy the exact same product for a few pounds cheaper, but by spending those few extra pennies you get so much more than our competitors have to offer.

Like what?

1. Dedicated sales and customer service staff, who you can speak to directly every time you call
2. Fully trained staff experienced on all the products on the website
3. Full Order Tracking via carrier company.
4. Free UK Mainland delivery.
5. The largest selection of products on the Internet.
6. A full and comprehensive after-sales service secures the long term success of our business. By not selling at a loss or just breaking even means you get long term support from your first contact with us.

So why not join the thousand of customers who have bought from us already, either over the telephone in person, or from our 24 hour online shop.

All are happy to recommend us to family and friends. We will continue to develop our website and add quality new products to our already extensive range.

We are a company you will be able to rely on and return too year after year.

If you have any special requests or questions please feel free to contact us at reclinersdirect@blueyonder